Visit us at D&A New York, The Starrett Lehigh Building , 601 West 26th St, 14th Floor, 16th to 18th September

FREQUENTLY ASKED QUESTIONS

PAYMENT

How can I pay for my handbag?

You can pay for your handbag through the website using PayPal or credit/debit card through Worldpay.

You can also pay over the telephone using credit/debit card.

Please feel free to contact us should you wish to pay by phone.

Do you need an account to checkout?

No you can shop at SHERENE MELINDA as a guest and checkout without creating an account however having an account allows you to view order history and easily checkout the next time. 

Is my payment secure?

We use SSL (Secure Socket Layer) on our website, which encrypts all information sent from your computer to our server, including private details such as address, name and contact number. When shopping on SHERENE MELINDA you will see a padlock and the word secure in the URL address bar.

Payment is securely processed via Worldpay / PayPal depending on your chosen method. This process will refer you to the third party site (either Worldpay or PayPal) to complete payment. Both websites are secure.

Do your prices include VAT?

All prices on the website include VAT. In your cart you will see a breakdown of the included taxes. There are no VAT charges for customers outside the UK and Europe.

Can I make amendments to my order after checking out?

If you would like to make changes to your order contact us as soon as possible either by email (shop@sherenemelinda.co.uk) or by phone (0845 299 3845)

 

DELIVERY

Do you deliver overseas?

We are now offer delivery in the UK, Europe and Australia. If you need international shipping outside these locations please contact us.

How long does delivery take?

Delivery in the UK takes 2-3 days, delivery in Europe takes 3-5 days, for delivery outside Europe please allow up to 10 working days.

Can I arrange special collection?

We would be happy to arrange a special collection for your designer handbag, just tell us what it is and we will accommodate your request.

Can I have multiple items delivered to different addresses?

For any special requirements please contact us directly.

 

PRODUCT INFO

What materials are used to make your handbags?

The outside of the handbags all feature ethically sourced authentic springbok hair-on-hide and 100% genuine leather. The inside is fully lined with pig skin leather. The pig skin leather in the latest collections is eco-friendly and entirely natural and does not use any artificial dyes. More information about specific materials used can be found in each of the product descriptions.

How extensive is your range of colours?

The range of colour includes baby blue, black, black and cream, black and steel grey, burgundy, burnt orange, natural and terracotta, olive green, pink, purple, red, royal blue, sandalwood, silver grey and yellow.

Do you offer anything for handbag storage?

Yes, all our handbags include a dustbag to ensure your bag stays clean when it is not being used.

Do you offer any handbag accessories?

Click here to view our range of Twisty Tassels

What styles does your range of handbags include?

Our range is made up of the Sophy Clutch bag, the Ella Tote bag, the Haupt Bag, the Box Bag, the Backpack and the Satchel. Older styles include the crossbody and large tote bags. To view the full range click here.

Do you accept returns and exchanges?

Yes we do, click here to view our returns policy.

Do you do one off designs?

At Sherene Melinda we always strive to achieve customer satisfaction through providing the highest quality handbags and service. If you wish to enquire about a one-off design please contact us by clicking here.

Do you sell gift cards?

Yes we do, click here to shop for gift cards.